Tmelectronic.com gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order.
Please note: For your protection, Tmelectronic.com will send any order valued at $300 or more via a track able method.
Additionally, some software, tools, video games, sporting goods, consumer electronics and kitchen items can be shipped to the following countries:
Australia, Austria, Canada, Chile, Denmark, Finland, France, Germany, Great Britain, Hong Kong, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Taiwan, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, United Arab Emirates
All products shipped to these countries via Priority International Shipping are subject to an Import Fees deposit. We use this ship method for all non-media products.
Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Tmelectronic.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.
Customs authorities require us to state the value of the gift item directly on the package.
Returns & Replacements
The above terms (including, if applicable, terms related to the Import Fee deposit) also apply to any replacement product we might ship (in our discretion) if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For additional information please use the "Contact Us" form accessible on the right-side of this page.
Customs, Duties, and Taxes
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
For your convenience, when we use Priority International Shipping to the above listed countries, Tmelectronic.com Export Sales will estimate and collect an Import Fees Deposit, and such funds will be used by the carrier or another agent to pay the Import Fees on behalf of you (or the recipient) to the appropriate authorities of the destination country . If applicable, you authorize us to designate a carrier to act as your agent to clear the merchandise with the relevant customs and tax authorities in the destination country; in the case of gifts or other purchases made on behalf of another recipient, you make the foregoing authorizations on behalf of the recipient designated in your order.
Import Fees Deposit
Orders that are shipped to countries outside of the U.S. And Canada may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). For your convenience, when we use Priority International Shipping to eligible countries, Tmelectronic.com Export Sales will estimate and collect an Import Fees Deposit, and such funds will be used by the carrier or another agent to pay the Import Fees on your behalf (or on the recipient's behalf) to the appropriate authorities of the destination country.
Read below for the answers to further questions about the Import Fees Deposit and applicable.
Which products does the Import Fees Deposit apply to?
Eligible items sent via Priority International Shipping will have an estimated Import Fees Deposit applied to the order. Orders for some types of products may only be sent via Priority International Shipping and to certain eligible countries.
What if the actual Import Fees are less than the Import Fees Deposit I was charged?
If the actual Import Fees (paid by carrier on behalf of the recipient to the customs and tax jurisdiction of the destination country) are less than the Import Fees Deposit Tmelectronic.com Export Sales estimated, we will automatically refund the difference to the payment method you used for the order. We will send you a notification e-mail to confirm the amount of the refund.
What if the actual Import Fees are more than the Import Fees Deposit I was charged?
You will not be charged any additional fees if the actual Import Fees exceed the Import Fees Deposit we estimated.
How do you estimate the amount of the Import Fees Deposit?
We use third-party software to determine the duties, taxes, and fees associated with each item in the order for the destination country selected during the checkout process.
How can the estimated Import Fees Deposit differ from the actual import duties and fees payable?
Customs regulations and tax rates applicable to certain goods may change. Also, customs officials in various countries and regions may differ on the proper classification of goods.
Import Fee Deposit Terms & Conditions
Your order with Tmelectronic.com Export Sales, Inc. (Tmelectronic Export) for shipment to countries outside of the U.S. and Canada may be subject to taxes, customs duties and fees levied by the destination country (Import Fees). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
You authorize Tmelectronic Export to designate a carrier (Designated Carrier) to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees. Tmelectronic Export is not an agent and provides this as a value added service to customers.
Import Fees Deposit represents an estimate of the Import Fees that will be levied on the items in your order. By placing your order, you agree to allow Tmelectronic Export to collect the Import Fees Deposit. This deposit will be used, on your behalf, to reimburse the designated carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.
You further agree that the Carriers may disclose to Tmelectronic Export the amount of actual Import Fees levied (Actual Import Fees). In the event that the Import Fees Deposit exceeds the Actual Import Fees, Tmelectronic Export will refund the difference to you.
In the case of gifts or other purchases made on behalf of another recipient, you make the foregoing authorizations on behalf of the recipient designated in your order.
To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment. Sometimes we may change the carrier you specified because some carriers may not go to your country or their fee is too high.
FREE SHIPPING AND HANDLING
TMeLectronic.Com ships via FedEx Ground, FedEx Saver, FedEx 2nd Day Air and FedEx Next Day Air are the available shipping options. USPS is used to ship orders to PO Boxes only. The delivery time depends on the shipping method selected and your destination. Please refer to FedEx time in transit information for each shipping option.Puchases over $1000 gets a free shipping.
Cell Phones Information: GSM vs CDMA and Frequency concerns.
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TMeLectronic.com tries to provide the best quality of support for our customers, and with the large variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones. Some GSM (Global System for Mobile Communications) providers include Cingular, Tmobile, AT&T, etc… A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider. When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance. The frequency coverage depends on the area and your service provider. GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900. Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies. 850/1900 are US frequencies, and 900/1800 are international frequencies. The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order. Phones returned due to frequency issues are subject to approval and a 20% restocking fee. All phones intended for use with carriers other than GSM networks are marked accordingly. As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc… However for best service from your cellular phone, the above frequency regulations must be observed. *Cell phones which are marked as unlocked ( being international phones ) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it. TMeLectronic.com also provides you with certain CDMA and IDEN phone models which work with the provider specified ion the item description. All phones intended for use with CDMA and IDEN networks are specifically marked. PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information.
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